Refund policy

Our 100% Love It Guarantee: If for any reason you don’t like your PartyLite product, returns are accepted within 60 days of the purchase date if item(s) are returned in their original, unused condition. You’ll also need the receipt or proof of purchase.

We will not refund or exchange any candles that have been lit or melted. Any items returned after 60 days of the purchase date are not eligible for a refund or credit. Refunds do not include any shipping or handling charges. If your item(s) arrived on your doorstep broken or damaged, PartyLite will provide a return label for shipping. A refund will be issued once we have received your returned items along with our RETURN AUTHORIZATION FORM found here.

To start a return, you can contact us or email it to csna@partylite.com. Please note that returns will need to be sent to the following address: PartyLite 349 Gateway Commerce Center Dr. Edwardsville, IL 62025

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions.